Zantel - Customer Care Advisors Zanzibar

•   To effectively handle incoming calls from all customer types in accordance to the defined quality standard.
•   Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
•   Provide advice and educate customers on the client's product and service.
•   To utilize appropriate customer service systems, processes and procedures to support work.
•   To attempt to resolve customer queries at first Point of contact.
•   To escalate customer issues as deemed appropriate.
•   To meet performance goals and objectives.
•   To ensure that you live the brand values in your dealings with customers and colleagues.
•   To take on extra responsibilities and duties as required.

• Interpersonal skills.
• Good communication skills
• Team player.
• Customer Service skills.
• Multilingual.
• Technologically inclined.
• Trouble shooting and problem solving skills.
• Flexibility and ability to handle stress.
• Excellent typing skills.
• Must be able to speak  FLUENT Kiswahili and English.

MINIMUM QUALIFICATIONS:

• A diploma from a recognized institution.

If interested, please submit in person a typed up-to-date CV and application letter with copies of your academic papers and apply online, please send an email to zanteljobs@nftconsult.com. 

Attach your CV and application letter ONLY; please merge them into ONE file in MS word or PDF format.

DO NOT attach scanned academic papers or documents when applying online.